Common uses
- Customer service evaluation
- Support feedback
- Reception feedback
- Service quality analysis
- Internal improvement
Ready online form model
Customer Service Evaluation Form template
Measure service quality with ratings, comments, improvement points and organized feedback history.
Ready form modelShare by linkAI-assisted creationEvidence and rulesResultsMobile friendly
When to use this form model
This type of form helps standardize information, reduce rework and keep records organized in Ecofyx. Use it on its own or include it in a broader operational template.
Recommended fields
- Customer name
- Service channel
- Attendant or team
- Rating
- Reason for rating
- Improvement suggestion
- Contact permission
- Comments
Ecofyx resources
- Rating fields
- Alert for low scores
- Feed follow-up
- Results dashboard
- CSV or Excel export
- Public link
Example form structure
This preview follows the structure of the corresponding Portuguese form model. You can adapt fields, options, required answers, photos, files, alerts and location rules according to your actual routine.
You can also describe what you need and use Ecofyx to prepare a structured prompt for the AI provider you choose. If you have a photo, PDF, Word file or procedure, provide it to that AI provider and then bring the generated structure back to Ecofyx for review and import.
Form preview
Customer nameShort answer
Service channelDropdown
Attendant or teamDropdown
RatingRating
Reason for ratingRating
Improvement suggestionShort answer
Use this ready form
Use this form on its own or inside an operational template
This ready form model can work independently or become part of an operational template with lists, indicators, actions, history, alerts, dashboards and results. The same Ecofyx engine is used in both cases.
- Share by link: publish one form, a public link, a restricted link or several forms grouped into a routine.
- Alert triggers: highlight critical answers, absences, nonconformities or out-of-standard situations.
- Location control: when needed, define a location and make the form available only there.
- Results: review, filter and export data for analysis, audit or reporting.
Explore
Other ready form models
Combine individual forms with operational templates when your routine needs more control.