Cancellation and Refund Policy
Last updated: July 23, 2026. This Policy should be read together with the applicable plan, checkout, proposal, Terms of Use and Subscription Agreement.
1. Cancellation
- A subscription may be cancelled through the resources available in the account or by contacting contato@ecofyx.com.
- Unless different conditions are stated, cancellation prevents future renewals and access remains available until the end of the already-paid billing cycle.
- The Customer should export any data it needs before account deletion or termination of access.
2. Right of withdrawal
When a distance purchase is subject to the Brazilian Consumer Protection Code, the consumer may exercise the statutory right of withdrawal within the legally applicable period counted from the purchase, without prejudice to any more favorable condition expressly offered.
3. Refunds
- Refunds required by law will be processed according to applicable legislation.
- Outside mandatory legal cases, a refund may depend on the conditions of the plan or proposal, an improper charge, material service unavailability attributable to Ecofyx or an assessment of the specific case.
- Business subscriptions may be governed by specific conditions, without excluding rights that are legally mandatory.
4. How to request a refund
Send the account email, charge identification, date and reason to contato@ecofyx.com. We may request information necessary to confirm account ownership and prevent fraud.
5. Processing time and refund method
After approval, the request will be forwarded to the payment partner. The time for the credit to appear depends on the payment method, financial institution and payment-network rules. Whenever technically possible, the refund is made through the same payment method used for the original charge.
6. Disputed or unrecognized charges
If you do not recognize a charge, notify Ecofyx and the issuer of the payment method immediately. The account or charge may be temporarily restricted while the matter is investigated.